At Waterline Models we fully respect your privacy and at no time will we disclose your details to a third party (except our chosen delivery company). The information you provide us is used by us solely to process your order and to communicate with you about products and accessories we think may be of interest to you if you have signed up to our regular newsletters. If at anytime you do not wish us to contact you including our newsletter, please let us know and we will ensure that your information is removed from our accounts system and newsletter software if subscribed.
What do we collect
We collect your name, contact information including email address, demographic information such as postcode, and telephone number so we can process your orders.
What we do with the information we gather
This information is only used to process your order and to provide you with a better service, and for our internal record keeping for accounting requirements. We only share your information with our chosen delivery companies to ensure your orders are delivered in a timely manor. We DO NOT keep any payment information be it credit or debit cards, bank accounts or any other electronic payment information.
We may also periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided when you signed up to our newsletter, all such communication include a link that will allow you to unsubscribe. From time to time, we may use your information to contact you for market research purposes, and will normally be though an email. This information will help us provide you with an improved shopping experience and improved product range.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Terms of Trading
Please note that we will send replacement items should an item be damaged in transit, or in the case of the manufacturing issue then either a replacement or refund will be issued.
Cancelling an order
If you wish to cancel your order prior to it being shipped, that's no problem. Please e-mail or telephone us so we can stop your order from being packed and dispatched, and a refund or exchange can be arranged.
We use Royal Mail for large letter or small parcel services within the UK, and as indicated by you on your order will send packages as standard or tracked items. All overseas items will be sent as Royal Mail's Airmail service that will be either a standard service or a track and/or sign service.
All our prices are inclusive of UK VAT where appropriate at the prevailing rate as set by HMRC. All items show both the inclusive and exclusive of VAT prices.
Ownership of goods
All products sold by Orkney Laser Gifts remain the property of said company until the purchaser has made full and final payment.
We recycle all paper and packaging and where possible use it to pack all out going orders, thus reducing our carbon footprint and expenditure on packaging materials. This also helps us keep our packing prices to a minimum saving you money too.
Damage to Your Computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment and software is available to use the website. We will not be liable to any person for any loss or damage which may arise to mobile devices and computer equipment as a result of using this website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide them whilst visiting such sites, and our privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.